Mental Health Agency Builds Agility and Accountability with Sage Intacct
One of the oldest and largest mental health centers in western Washington, Behavioral Health Resources (BHR) is an essential nonprofit that offers integrated behavioral, medical, dental, and chemical dependency recovery services for adults, youth, and families in need. The organization runs separate entities to manage its client treatments, low-income housing properties, and foundation. It receives funding through Medicaid’s fee-for-service, cost reimbursement, and per client case payments, along with state and county grants, rental income, housing subsidies, and fundraising.
Previously, BHR’s finance team used a version of Microsoft Dynamics GP that was no longer supported, which led to inefficiency, inflexibility, and a risk of major data loss. When the agency brought on a new director of finance, he recognized the urgency of the situation and decided to migrate to a modern, cloud-based financial system that could help them prepare for anticipated industry changes. In particular, Washington state was on the cusp of moving from county-run distribution of behavioral health funding, to an integrated care model in which several large insurance companies would serve as managed care organizations (MCO) and process all Medicaid claims for medical and mental health.